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Abstract                 Volume:5  Issue-1  Year-2017          Original Research Articles


Online ISSN : 2347 - 3215
Issues : 12 per year
Publisher : Excellent Publishers
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An Analysis of Electronic Governance: Deliverance of Public Electronic Services at the front desk level in India
Ramnik Kaur*
Department of Public Administration, Punjabi University, Patiala, India
*Corresponding author
Abstract:

In India Citizen Challenges Administrative Challenges, Economical Challenges and Technical Challenges. This paper will be evaluating the Citizens, Administrative and Technical challenges which are faced by the citizens as well as by the front desk operator to handle the day to day deliverance of public e-services. The cultural norms and patterns of individual behavior affect the manner in which technology is used by citizens. There is need to develop effective implementation of e-government in India in order to serve the citizens. In order to match the digital divide gap in the country there is a need to develop an environment for e-government by overcoming the challenges of e-government. Implementation of e-government conceptual framework which can be further validated in the real life situation is developed for the effective implementation of e-government in India.

Keywords: Electronic Governance, Public Electronic Services.
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How to cite this article:

Ramnik Kaur. 2017. An Analysis of Electronic Governance: Deliverance of Public Electronic Services at the front desk level in India.Int.J.Curr.Res.Aca.Rev. 5(1): 77-83
doi: http://dx.doi.org/10.20546/ijcrar.2017.501.009