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Abstract                 Volume:5  Issue-6  Year-2017          Original Research Articles


Online ISSN : 2347 - 3215
Issues : 12 per year
Publisher : Excellent Publishers
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A Study on the Dimensions of Employee Attrition in the Business Process Outsourcing Industry in Chennai City, India
E. Baby*
Department of Commerce, Kanchi Shri Krishna College of Arts and Science, Kilambi, Kanchipuram, 631551, India
*Corresponding author
Abstract:

Human capital is the most crucial resource on which the Information Technology (IT) and Information Technology Enabled Services (ITES) depends. Apart from the location advantage that India has, the factor for the country's immense success in the overseas markets, is its abundant and cost effective human capital which is one of the key assets that has kept India sustain its edge in the ITES sector. Human Resource (HR) professionals all over the world, working in Call-Centre or Contact Centre or business process outsourcing (BPO) industry are leaving no stone unturned to formulate strategies to retain human capital, but in spite of all their trials the average attrition rate in the BPO this sector is still very high.This research paper mainly analysis the general reason for attrition in the work place. The study evaluates the attrition factors by measuring the intrinsic and extrinsic motivational factors. For the study the data collected through Questionnaire, the sample size is 90 various statistical tools used for the analysis purpose.

Keywords: BPO, Attrition, Intrinsic Motivation, Extrinsic motivation.
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How to cite this article:

Baby, E., 2017. A Study on the Dimensions of Employee Attrition in the Business Process Outsourcing Industry in Chennai City, India. Int.J.Curr.Res.Aca.Rev. 5(6): 93-100
doi: https://doi.org/10.20546/ijcrar.2017.506.013