Abstract            Volume:8  Issue-6  Year-2020         Original Research Articles

Online ISSN : 2347 - 3215 Issues : 12 per year Publisher : Excellent Publishers Email : editorijcret@gmail.com

Conflict is an essential and unavoidable human phenomenon because where there is human interaction; there is a likelihood of personal likes and dislikes. These agreements and disagreements among individuals and groups lead them to conflicts. Conflicts are neither constructive nor disruptive but the ways these are handled make them either positive or negative. Schools, like other human organizations, are prone to one or other type of conflict. Various conflict management strategies are adopted for handling conflict; the most important among these are, mediation, negotiation, avoidance, collaborating etc. The purpose of this review article is to give a clear understanding of the nature of the problem being investigated, which is conflict management by principals in secondary schools. This review forms a fundamental and integral part of planning and undertaking of the research project. According to De Vos (2000:65), a literature review may disclose that somebody else has already performed essentially the same research. This has provided a substantially better insight into the dimensions and complexity of the problem and aspects such as conflict management skills. It also equips the researchers with a complete and thorough justification of the subsequent steps as well as with a realization of the importance of the undertaking of the research; consequently, this review will focus on: the concept, conflict, the concept of management, the process of conflict management, the roles of principals in conflict management and a conclusion concerning the review.

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